Doctor Who Crystal Cigarette Ashtray Holder Cup home decoration Doctor Who Gifts

We offer FREE SHIPPING ANYWHERE around the world.

Your order will be processed within 1-2 days upon a successful payment. However due to different time zone, please allow additional 24 hours for us to process your order.

All items will be shipped using USPS Commercial ePacket® (US only) and 17track (outside the US) which usually takes no longer than 7 - 15 days .

Always protected from click to delivery 

        • Tracking number provided for all parcels. Tracking order Status Now 
        • Full refund if product is not received

Estimated Delivery Time 
United States: 1-2  weeks
Other countries: 2-3 weeks

 Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for unforeseen
delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.

For holiday and peak seasons, all deliveries may take longer time—please be patient when awaiting your item

We do not responsible for any custom duty or import tax

How Long Does It Take For An Order To Arrive?

This depends when you order. Most of our products will can be finish within 1~2 days. Once shipped, it will arrive within a few weeks. You’ll receive an email & tracking number when your order has shipped. If you're still not sure, just email us. We're happy to help.

Note: In many areas Saturday and Sunday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout. 

We will send you the tracking information via email.

Fast Shipping?

• Fast shipping is available to these selected order which is urgent .We will send out with DHL or Fedex .As normal,Shipment can arrive within 5~7 days.

When will my order be shipped?

• Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes some days and after that, we will be sending an email notice with your tracking number on it.

Can I have a tracking number?

• Yes, we will send you a tracking number via Email. In some cases, it can take up to 1-3 days. 
• If you didn't receive an Email, please contact us, so we can provide you with the information, before making a Charge back, in some cases, Emails don't get send automatically.

I ordered 2+ items, but only received one... where's my order?

• We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way

Why have I not received any order confirmation details?

• Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfilment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

What is your refund policy?

• We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How do I contact you?

• If you have any questions that are not on this Contact with us page, please email us at  news@amenpop.com where we will promptly get back to you.